CybeSure Refunds Policy
Last updated: [Insert date]
This Refunds Policy explains when refunds may be available for purchases made through the CybeSure website.
This is a summary only. The CybeSure Terms & Conditions take precedence in all cases.
1. General Policy
All CybeSure products and services must be paid for in full before access is granted.
Refund eligibility depends on:
- whether you are purchasing as a consumer or a business;
- the type of product or service purchased; and
- whether access to digital content or services has already begun.
Where a refund is due, it will be issued to the original payment method used at checkout.
2. Digital Content and Online Access
CybeSure primarily provides digital content and online services, including:
- compliance templates and registers;
- policy documents;
- online portals and dashboards;
- self-paced training and LMS access;
- downloadable materials.
Once access has been provided, refunds are not available, except where required by law.
By purchasing and requesting immediate access, you acknowledge that:
- delivery begins immediately after payment; and
- your statutory right to cancel may be lost once access starts.
3. Consumer Cancellation Rights (UK & EU)
If you are purchasing as a consumer, you may have a legal right to cancel within 14 days.
This does not apply where:
- digital content has already been accessed or downloaded; or
- services have already begun at your request.
If cancellation is valid and access has not started, a full refund will be issued within 14 days.
4. Subscriptions
- Subscriptions are billed in advance
- They renew automatically unless cancelled
- No refunds for unused time (unless required by law)
If cancelled:
- access continues until the end of the billing period;
- no partial refunds are issued.
5. Failed Payments and Chargebacks
- Access may be suspended immediately
- No refund will be issued unless legally required
- You remain responsible for charges incurred
6. Business Purchases (B2B)
- No consumer cooling-off rights apply
- Refunds only where agreed in writing or required by law
7. How to Request a Refund
Contact us in writing at:
Email: info@cybesure.com
Please include:
- your name and organisation;
- order number or invoice reference;
- date of purchase;
- reason for the request.
8. Processing Time
- Refunds are processed within 14 days once approved
- Timing depends on your payment provider
9. Policy Relationship to Terms
This policy is a summary. In case of conflict, the CybeSure Terms & Conditions prevail.
